Frequently Asked Questions
Frequently Asked Questions
We want your shopping experience at Mental Health Musings to feel as supportive and stress-free as possible. Here are some quick answers to the questions we hear most often:
Why do shipping prices vary?
Some of our items are printed locally in Australia, which means cheaper shipping costs and faster delivery times. Other items are printed in the USA, so shipping is international, making it a little more expensive and slower to arrive. If your order includes products from both regions, they’ll ship separately — but you’ll always see your exact shipping fee at checkout.
This way, we can offer you a bigger, more beautiful collection of products while staying transparent and fair.
How long will my order take to arrive?
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Australia-printed products usually arrive within 5–10 business days.
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USA-printed products may take 10–20 business days (depending on customs and international carriers).
We’ll send you tracking information so you can follow your order’s journey step by step.
What’s your returns policy?
We want you to love your order. If your item arrives damaged, misprinted, or faulty, we’ll replace it at no cost to you. Because each product is made-to-order, we can’t accept returns for change of mind or wrong size — so please check sizing guides before ordering.
Are your products eco-friendly?
Yes! Many of our print partners use sustainable fabrics, eco-friendly inks, and responsible printing practices. We care about your mental wellness and the planet.
Can I contact you if I need help?
Absolutely. We’re here to make shopping stress-free. Use the “Get in Touch” page or email us anytime. We’ll respond with kindness, support, and solutions.